Guarantee

Totem bags must be used in accordance with the care instructions in order to validate the Guarantee.

Guarantee Terms

  • We are confident and stand behind our product quality
  • In order to claim under the guarantee, proof of purchase must be shown
  • The guarantee covers factory defects in material and workmanship within the specified time
  • This is a carry in guarantee. Bags must be delivered and collected by the customer, to our offices
  • Please be aware that Totem provides different guarantees for specific products. (see hangtag or description (on product page) for details)
  • If a product fails due to a manufacturing defect, we will repair/replace the product at our own discretion
  • Product will only be replaced if it cannot be repaired
  • If still under guarantee then we will cover the return postage cost
  • Please note that we may no longer offer the exact product that you return
  • If a replacement credit is issued you will not get your product back
  • If a bag is replaced before the guarantee expires, then the customer must pay in the difference between the cost of the old bag and the price of the new product
  • This warranty does not cover damage caused by improper care, tearing and exposure to extreme temperatures, the normal wear and tear resulting in the natural breakdown of material after extended use nor does it cover damage due to abuse by the owner
  • If the product is damaged due to one of the above mentioned reasons (previous bullet point), you can still contact our offices for advice