FAQs

Totem bags are manufactured using the highest quality of materials. They are durable and can stand up to the normal wear and tear that kids dish out.

Totem schoolbags have gone through extensive research and are designed to carry weight in a medically correct way. These orthopaedically designed bags avoid causing damage to your backs. Totem Orthopaedic schoolbags are endorsed by CASA – Chiropractors Association of South Africa.

Totem bags are quality tested and can be used for many years. They usually last from 3 – 6 years.

Yes, we have really stylish bags for all age categories. There is a vast variety of bags that are all great quality.

Physiotherapists and Chiropractors both agree that the trolley bag is NOT the ideal way to carry heavy weight, due to the rotation of the spine. This results from extending the arm back and pulling the trolley, holding the spine in a rotated position. This method can cause problems if used long term.

No Totem has a leak-proof lid on the Coola water bottle.

Zippers are NOT guaranteed as we have no control over the way they are used.

We use high quality fabrics, parts and the best production methods when manufacturing our Totem products. If the bag is used in accordance with our care instructions your Totem bag will be used for many years.

YES – on condition you cover the shipping return costs and the re-delivery shipping costs. Make certain that the original tags and packaging are included. Forward a copy of your original receipt to sales@totembag.com. Be sure there are no marks or nicks on the product.

We rely on third party services for deliveries. As it is not an ideal world there may be a slight delay on your delivery. Wait an extra day and then contact us on sales@totembag.com. We will track your parcel and advise when you should receive it.

We try our best to be as close to the real product. Your computer monitor may show colour slightly differently from another.